At Symmetryfireplaces.com, we commit to protecting the privacy and security of your personal and business information.

This Privacy Policy describes the types of personal information we may collect as well as how we may use this information. It also describes when (under certain circumstances) we may disclose this information. This Privacy Policy also details the steps we take to secure your personal information. By visiting our site, you accept and consent to the practices described in this Privacy Policy.

Information Collection

Symmetryfireplaces.com will only collect information as needed to become a dealer. Examples of such information are: Company name, contact name, phone number, mailing/delivery address, postal code, email address, and credit card number.

We collect your information through the dealer registration form and the order form. We use this collected data for several purposes. These include: order tracking, processing payment, information for promotional offers, statistics, correspondence, and managing the website.

Information Use

We will not sell, trade or rent personal information with anyone. We collect your information to make purchasing on our site as easy as possible. It also enhances your overall experience as a dealer. When an order is placed, we collect basic information, as listed under Information Collection. We use this information to confirm your orders and to respond to any questions you may have.

On occasion, we may contact you about special promotions. You can choose to be removed from these emails. Simply follow the unsubscribe instructions located at the bottom of each email campaign we send.

Security

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of purchasing through symmetryfireplaces.com.

We take every step necessary to ensure that all personal information, including credit card information is secure and protected on our website. We transmit personal and credit card information through a secure server using Secure Socket Layering (SSL), encryption technology.

Our security systems exceed industry standards for the protection of credit card data. Security features include the encryption of sensitive data transmissions, multiple firewalls, access restrictions to hardware equipment storing credit card data.

USA

Under the Fair Credit Billing Act, (USA) your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. For more info visit the Fair Trade Commission’s website.

Canada

A similar law is in place in Canada. According to Section 12 of the Cost of Borrowing Regulations associated with the Bank Act, the maximum liability for unauthorized use of a credit card issued by a federally regulated financial institution is $50. This means if a consumer is found liable for a transaction, they must pay the lesser of $50 and the maximum set by the credit agreement.

Above and beyond the $50 maximum liability, Visa, MasterCard and American Express offer additional protection through their zero liability policies. But it’s important to remember that those policies have conditions—especially when it comes to timelines and personal identification numbers (PIN).

Image of Generic Credit cards for Privacy & Security page

Our Commitment to You

We maintain a high degree of confidentiality by integrating the latest technological innovations. This ensures the confidentiality of your transactions.

We will delete or otherwise destroy your personal information once we determine that retaining it is no longer necessary for legal or business purposes.

Changes and Acceptance of our Privacy & Security Policies

Our Privacy Policy will go through a review from time to time. We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable laws. We invite you to regularly consult our Privacy Policy page in order to stay informed of the latest changes.

By using our website, you certify you have read and understood this Privacy Policy and accept its conditions. More specifically, conditions relating to the collection and processing of personal information, and the use of cookies.

Questions and Feedback

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. If you wish to request access to, or correction of, your information under our care and control, please contact us.



DISCLAIMER

Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.


We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.