Submit a technical support ticket for gas and electric fireplace questions. We will get back to you as soon as possible.

If this is an urgent gas fireplace technical question, please call 1-888-885-1837 between 8am – 4pm CMT

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DISCLAIMER - Blue Flames
Blue flame lights will no longer be available on units built after July 01, 2021. The blue light has been replaced with a bright yellow, orange and red light combination to offer you a more realistic flame effect. We reserve the right to modify and upgrade our product at any time without prior notice.


Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.